Support Videos

Below are a general collection of support videos dealing with different configuration aspects of the Proroute GEM420 4G Router.

 

GEM420 GET CONNECTED GUIDE

This short video will run through setting up your router APN settings and your network management (Ping Reboot) and makes some suggestions as to why your router does not connect such as incorrect network monitoring settings or SIM / APN settings.

HOW DO I ENABLE REMOTE ADMINISTRATION FOR MY GEM420 4G ROUTER?

For security reasons the default setting of the proroute GEM420 4G Router is to enable Ping from the WAN but to disable remote administraton. The following video shows how to configure the router to enable remote admin and also how to restrict remote management.

>!!HOW TO CONFIGURE THE SIM FAILOVER

This video explains how you can configure the GEM420 4G router to fail over to a second network SIM card in the event that the primary network connection becomes unavailable. This SIM failover feature provides extra resilience, especially useful for M2M applications where the router is located at a remote installation. This video also shows how to manually select whether to use SIM A or SIM B so you can manually choose which network to use.

WILL THE PROROUTE GEM420 4G ROUTER WORK WITH A 3G SIM / 3G NETWORK?

YES – the GEM420 4G Router will quite happily work with a 3G SIM card and use a 3G network to provide reliable 3G M2M connectivity. You can see in the video below a demonstration of the GEM420 using a 3G Vodafone SIM and also a 3G Speed Test using the 3G network.

>!!WHERE CAN I SEE THE SIGNAL STRENGTH OF MY 3G/4G CONNECTION?

The GEM420 4G Router shows the RSSI signal strength in the 3G/4G modem status page – you can see an example in the following video.

HOW DO I CONFIGURE MY GEM420 4G ROUTER TO WORK IN 4G FAILOVER MODE?

In the following video we show you the configuration example where the GEM420 router uses the Ethernet WAN Interface as the primary internet connection and fails over to the embedded 4G module when this WAN connection is lost. In this example we have set the GEM420 to use seamless failover which means that the 3G/4G module is connected in readyness so that it can provide internet connection straight away in the event that the WAN Ethernet internet connection is lost. The GEM420 can also be set to failover from 4G to the WAN Ethernet Internet connection and this is also explained in the video.

HOW TO CONFIGURE THE GEM420 EMBEDDED 4G MODULE TO USE A SPECIFIC NETWORK TYPE EG. 2G, 3G OR 4G ONLY.

In some instances you may want the router to only use 2G, 3G or 4G connections and this video shows how to configure the router so the embedded 4G module will only use the selected network type. In Auto mode the router will use the fastest available network.